Enhanced Programs: Follow-Up Terms and Conditions

1. Definitions

The follow-up terms and conditions outlined below apply to all Enhanced Programs (hereafter referred to as the "Program" or "Programs"). For the purposes of this document, "Programs" refers specifically to the following:

  • Enhanced Recovery: Silver Tier

  • Enhanced Recovery: Gold Tier

  • Enhanced Recovery: Platinum Tier

  • Enhanced Training Plan

2. Monthly Credits & Rollovers

  • Monthly Credits: Enhanced programs include designated follow-up session(s) for each billing cycle. The exact number and duration of follow-ups are determined by your specific tier.

  • Expiration: To maintain recovery momentum, session credits must be completed within their designated calendar month. Unused session credits do not roll over to subsequent months.

3. Booking & Timing

  • Calendar Month Alignment: Your billing cycle credit unlocks your session(s) for the corresponding calendar month. The appointment must actually take place during that assigned month.

    • Example: If your billing cycle runs from July 20th to August 20th, your session credit is for August and can be scheduled anytime between August 1st and August 31st. Your next cycle (August 20th to September 20th) provides your session for September, and so on.

  • Advance Booking: You can log into the Practice Better portal and lock in your session time as soon as you know your schedule. We strongly recommend booking early in the month to secure your preferred slot.

  • Clinical Pace: To ensure you have sufficient time to implement training modifications and measure response between check-ins, sessions are limited to a maximum of 1 appointment per week.

4. Cancellations & Rescheduling

  • Rescheduling Window: You may reschedule your appointment through the Practice Better portal up to 24 hours prior to the start time without penalty.

  • Late Cancellations: Changes or cancellations made with less than 24 hours' notice are considered a late cancellation.

  • Credit Forfeiture:

    • If you cancel a session with less than 24 hours' notice, that session credit is forfeited for the month (unless alternative arrangements were explicitly approved by your provider).

    • If a session is cancelled with more than 24 hours' notice, you may freely rebook it for any other open time slot within that same assigned calendar month.

  • No-Shows: Failure to attend a scheduled session without prior notice will result in the forfeiture of that session credit.

5. Membership Management & "The What-Ifs"

  • Provider Availability: If I am away for vacation, travel, or illness, and my schedule prevents you from booking your session within its designated calendar month, I will manually extend your credit or provide a custom workaround so you do not lose your session.

  • Membership Cancellation: If you choose to cancel your subscription, any unused credits expire at the end of your final paid month. Please ensure you schedule and attend your sessions before your access period ends.

  • Technical Difficulties: Technology happens! If we experience connection issues, don't panic. We will troubleshoot during our allocated time slot. If significant session time is lost due to technical issues on either end, we will find a fair way to make it up—whether via a quick catch-up call or deeper asynchronous analysis in the app messaging.